Walk Darwin Terms & Conditions
Walk Darwin’s office hours are 7:00am to 5:00pm (Central Standard Time, Northern Territory, UTC +9.30 hours) Sunday to Friday, to answer any questions you may have.
Bookings, tickets and refunds
Bookings are essential and can be made direct with Walk Darwin via this website. Payment will be processed at the time of booking. Once payment is made, you’ll receive an email confirmation within 24 hours.
All our tours require a minimum number of paying guests to operate. If you receive an email that says ‘Order Pending’, you are the first to book and as soon as the next person books, a confirmation email will be generated. If we find that you are the only guest booked on any given date, we will notify you 48 hours prior to the scheduled departure time and provide an alternate date for your consideration.
Bookings are not considered confirmed unless full payment has been received by Walk Darwin and you have received a Walk Darwin confirmation number.
A per booking fee of 1.9% will be applied at the time of checkout. As at 1 July 2022, the fee is $0.93 per adult fare.
Walk Darwin experiences are not recommended for children under 8 years, due to the nature of the tour. Child fares apply for 8-15 years and require an accompanying, paying adult.
Last minute bookings
For bookings within 24 hours of departure, please contact us to confirm availability – 0428 1863 444.
A physical ticket is not required to join a tour unless specifically advised by your agent, however it is best to carry an electronic copy of your ticket at all times. Participation may be refused if you are unable to provide promo vouchers, travel agent vouchers or photo ID when required, or they are damaged or illegible in any way.
It is not necessary to reconfirm your tour booking, however we welcome your call to reassure you.
If Walk Darwin has to cancel a tour for any reason a full refund will be made within 24 hours of notice and it can take 7-10 business days for your refund to appear on your bank statement. Refer to the “Cancellation policy” section of this webpage for Walk Darwin’s cancellation policy.
Once a booking has been confirmed the following cancellation conditions apply:
|Period PRIOR to tour departure time||Portion of ticket to be refunded|
|> 7 days||Full refund (excluding third party booking fees) ♦|
|7 days – > 48 hours||50% ♦|
|48 hours||No refund|
|Day of tour / Failure to arrive at departure point||No refund|
NOTE: Private, corporate and group bookings may have special cancellation policies as stated in the individual contracts.
♦Walk Darwin may offer an alternate date or credit voucher in lieu of monetary refund for cancelled bookings. All monetary refunds will exclude 3rd party booking fees.
Travel Agents, including online travel agents and wholesalers, may apply additional fees. Please refer to your agent’s or bookings site’s booking conditions and cancellation policy.
In the current travel climate, travel insurance is recommended.
A single group of 10 people or more is considered a ‘group’ and is entitled to group pricing. Please contact Walk Darwin, to request a quote. A group booking policy, payment conditions and cancellation policy apply.
Our tours do have different starting locations – refer to your booking confirmation email, for the your tour specific meeting point. Please be at the designated departure point 5 minutes prior to tour start. Look for your guide in a bright orange shirt.
Tour inclusions are as stated in the itineraries published on this website. Walk Darwin does not guarantee itineraries nor inclusions as they appear on third party websites.
Walk Darwin reserves the right to cancel or vary our tours, the routes and inclusions without notice, due to but not limited to changes to by-laws, re-zoning and any other unexpected impacts and may withdraw, add, vary, substitute any advertised routes, prices, and/or departure times for tours without notice. All reasonable effort will be made to minimise variations and inform those bookings already in place.
Fitness level and accessibility
By booking a Walk Darwin tour guests acknowledge and agree that they participate in the tour at their own risk.
You need to be able to walk at a leisurely pace for a period of 1 to 2.5 hours over paved or gravel footpaths and parkland. We do stop regularly in shaded areas to talk, however, there are limited places to sit and rest.
Walk Darwin reserves the right to refuse participation on our tours to any person, for any reason.
Darwin City is reasonably flat and easy to walk and Walk Darwin has selected its city routes to avoid stairs as much as possible and enable wheelchair participation. There are curb ramps on most path-to-road accesses.
The Botanic Garden walks follow a paved pathway, however they can move off the path onto grass and gravel areas. There is one large incline to navigate down and a long gently inclined ramp.
We ask that when booking your Walk Darwin experience please advise of any wheelchair or mobility scooter access requirements so your guide can prepare their route prior to you joining the tour.
NOTE: Ship-to-shore guests with mobility concerns should contact Walk Darwin direct to discuss your needs.
What to wear or bring
Tours depart rain, gales or shine.
We recommend you dress appropriately for the weather conditions on the day of your tour and wear suitable non-slip waking shoes. The following accessories will also make your experience comforatble: hat/parasol, sunscreen, bottled drinking water, insect repellent, dampened and chilled face washer, camera.
Walk Darwin will monitor weather conditions via the Bureau of Meteorology website. A walk or activity will not proceed if Walk Darwin determines that the weather makes the tour or activity unsafe. This is at the discretion of Walk Darwin. Should a walk not proceed, participants will be offered an alternate date or time at the earliest possible convenience, or issued a full refund.
Guests are asked to be respectful to others and not interfere with the guide’s ability to conduct a tour in a safe manner.
Photography by Walk Darwin
All guests acknowledge and agree that Walk Darwin is expressly authorised to photograph guests during the tour and utilise such photographs for the purpose of advertising Walk Darwin including but not limited to being displayed on Walk Darwin’s website and social media.
Photographs taken by Walk Darwin are copyright and cannot be reproduced without written permission from Walk Darwin.
Walk Darwin Pty Ltd holds Public Liability Insurance in relation to its guided walks and vehicle tours. To the extent permitted by law, Walk Darwin excludes liability and will not be responsible for any loss, damage or injury arising from, or connected with the tour, no matter how that loss, damage or injury is caused. In particular, Walk Darwin will not be responsible for loss, damage or injury arising from a guests failure to obey the guides’ instructions.
Any information collected by Walk Darwin during your contact with us will be maintained in the strictest confidentiality. No information will be divulged, shared or sold to any third party and records will be destroyed once Walk Darwin is no longer required to keep them.
We will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. This information may be used by Walk Darwin to communicate with you regarding our services.
Rezdy is the service provider of our booking system and all credit card information is securely held with our payment gateway, Square.