Walk Darwin Terms & Conditions
Walk Darwin’s office hours are 7:00am to 5:00pm (Central Standard Time, Northern Territory, UTC +9.30 hours) Sunday to Friday, to answer any questions you may have.
Bookings, tickets and refunds
Bookings can be made direct with Walk Darwin via this website. Payment will be processed at the time of booking. Once payment is made, you’ll receive an email within 24 hours.
Please note that all our tours require a minimum number of paying guests to operate. If you receive an email that says ‘Order Pending’, you are the first to book and as soon as the next person books, a confirmation email will be generated. If we find that you are the only guest booked on any given date, we will notify you 48 hours prior to the scheduled departure time and provide an alternate date for your consideration.
A single group of 10 people or more is considered a ‘group’ and is entitled to group pricing. Please contact Walk Darwin in writing to request a quote. Group payment conditions apply.
Bookings are not considered confirmed unless full payment has been received by Walk Darwin and you have received a Walk Darwin confirmation number.
A physical ticket is not required to join a tour unless specifically advised by your agent, however it is best to carry an electronic copy of your ticket at all times. Participation may be refused if you are unable to provide promo vouchers, travel agent vouchers or photo ID when required, or they are damaged or illegible in any way.
It is not necessary to reconfirm your tour booking, however we welcome your call to reassure you.
If Walk Darwin has to cancel a tour for any reason a full refund will be made within 24 hours of notice and it can take 7-10 business days for your refund to appear on your bank statement.
Once a booking has been confirmed the following cancellation conditions apply:
|Cancellation period prior to tour departure time||Portion of ticket to be refunded|
|7 days||Full refund|
|48 hours||No refund|
|Day of tour / Failure to arrive at departure point||No refund|
Walk Darwin has the right to offer a credit voucher in lieu of monetary refund. Travel Agents may apply additional fees, please refer to your agent’s booking conditions. In the current travel climate, Walk Darwin will review all cancellation requests on a case-by-case basis.
Please be at the designated departure point listed on your ticket, 5 minutes prior to tour start. Look for your guide in a bright orange shirt.
Walk Darwin reserves the right to cancel or vary our tours without notice, due to but not limited to changes to by-laws, re-zoning and any other unexpected impacts and reserves the right to withdraw, add, vary, substitute any advertised routes, prices, and/or departure times for tours without notice. All reasonable effort will be made to minimise variations and inform those bookings already in place.
All guests acknowledge and agree that they participate in our tours at their own risk.
You need to be able to walk at a leisurely pace for a period of 1 to 2 hours over paved or gravel footpaths and parkland. We do stop regularly in shaded areas to talk, however, there are limited places to sit and rest.
Walk Darwin reserves the right to refuse participation on our tours to any person, for any reason.
What to wear or bring
We recommend you dress appropriately for our weather conditions on the day of your tour and suggest the following items: hat/parasol, sunscreen, suitable non-slip walking shoes, camera and bottled drinking water.
Walk Darwin will monitor weather conditions via the Bureau of Meteorology website. A walk or activity will not proceed if Walk Darwin determines that the weather makes the tour or activity unsafe. This is at the discretion of Walk Darwin. Should a walk not proceed, participants will be offered an alternate date or time at the earliest possible convenience or issued with a full refund.
Guests are asked to be respectful to others and not interfere with the guide’s ability to conduct a tour in a safe manner.
All guests acknowledge and agree that Walk Darwin is expressly authorised to photograph guests during the tour and utilise such photographs for the purpose of advertising Walk Darwin including but not limited to being displayed on Walk Darwin’s website and social media.
Photographs taken by Walk Darwin are copyright and cannot be reproduced without written permission from Walk Darwin.
Walk Darwin holds Public Liability Insurance to the value of $20 Million in relation to its guided walks. To the extent permitted by law, Walk Darwin excludes liability and will not be responsible for any loss, damage or injury arising from, or connected with the tour, no matter how that loss, damage or injury is caused. In particular, Walk Darwin will not be responsible for loss or damage arising from a guests failure to obey the guides’ instructions.
Any information collected by Walk Darwin during your contact with us will be maintained in the strictest confidentiality. No information will be divulged, shared or sold to any third party and records will be destroyed once Walk Darwin is no longer required to keep them.
We will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. This information may be used by Walk Darwin to communicate with you regarding our services.
Rezdy is the service provider of our booking system and all credit card information is securely held with our payment gateway, Square.